FAQs

General

1. How do I get in touch with Calea?
Call the advice line to speak to your patient care coordinator on 0800 121 8300 or email us using the contact form.

2. What if my fridge door is left open with my medication/PN inside?
Close the fridge and contact your Patient Care Coordinator to find out the best course of action.

3. When will my medication/PN be delivered?
Most deliveries are made on a fortnightly basis unless otherwise agreed. Your deliveries will be made within a 2 hour window as specified by your patient care coordinator and the time will be confirmed by text if you use our text messaging service.

4. What do I do if my pump shows an error message?
Call the advice line and speak to a nurse who will go through the troubleshooting process with you over the phone 24 hours a day.

5. How do I prepare to go on holiday?
If you plan on going on holiday please contact your patient care coordinator 3 weeks before a UK holiday and 6 weeks before an overseas holiday so we can reschedule your delivery and ensure a smooth process. You should always inform your clinical team at the hospital if you are planning to travel.

Nursing

1. Can I choose when my nurse visits?
Our nursing visits will be arranged to ensure you receive the correct treatment at the right time. We will liaise with you to ensure the time is as convenient as possible.

2. Can my relative/friend be trained to provide my medication/PN?
We work with your clinical team to ensure the correct training and support is in place. If you are not able to deliver the treatment yourself we can work with your family member or carer to train them to ensure they are able to provide you with your treatment.

3. Do I have a two hour window?
You have a 2 hour window when the nurse will visit between. We are a nationwide service and our nurses travel to be with you for your allocated time.