The UK Customer Experience Awards 2018 (CXA-2018) recognises those inspiring organisations who are delivering an outstanding customer experience.
The calea@home social media project, focusing on providing our homecare patients with a supportive environment and elevating the patient voice, won Silver in the ‘Best customers at the heart of everything category..
We won a bronze in the ‘Best customer centric culture’ category for implementing and embedding a strategy of customer focus throughout our teams.
We were also recognised as finalists for ‘Best customer small contact centre’ for our unified communications project.
The awards evening provided the opportunity for representatives from across the organisation of Fresenius Kabi and Calea to celebrate the hard work and achievements by attending the largest gathering of customer experience best practice, and one of the most significant customer experience event, anywhere in the world.
Niamh Furey, Managing Director of Fresenius Kabi UK and Calea UK said:
“I am proud of all of our teams for our success in these awards and in particular for the people who work hard throughout the day and night, 7 days a week, all year long, to ensure a high quality service for our customers and patients. It is great to be recognised for putting our customers and patients at the heart of everything we do, in line with our fundamental philosophy of ‘caring for life’.”
Jayne Wignall, Digital Lead for Fresenius Kabi UK and Calea UK said:
“We were delighted to be finalists in the 3 categories and winning silver for our social media project was a proud moment for us and our patients.
The group was set up for them and our multi digital content supports both new and existing patients.”