Our clinical governance framework has been developed in line with the NHS and the Commercial Medicines Unit (CMU) frameworks. Our team strive to continuously improve and provide excellence and equality of care for all.
All our staff strive to continuously improve on our high standards of care by monitoring service levels against agreed quality standards.
At Calea we:
Welcome formal audit processes against agreed KPIs
Regularly seek customer and patient feedback to develop our services in line with the changing environment
Constantly keep the patients’ needs at the forefront of our minds