Calea Patient Services

Calea Patient Services is made up of a team of people who are all dedicated to ensuring each Calea patient receives the service they deserve. The team are renowned for their length of service and the management team has over 80 years' experience between them! This consistency is something patients appreciate as it means they get to speak to the same person on a regular basis and build personal relationships. 

The service is audited on an annual basis by an external body who award the Customer Service Excellence accreditation. The decision to award is also based on discussions with colleagues, NHS trusts and patients to ensure the service continues to meet the accreditation criteria. Year on year the team have been awarded 'compliance plus' marks which celebrates overachievement versus the Calea Patient Charter. This demonstrates Calea has consistently developed the service offering.

To read the Calea Patient Charter, click here.

A day in the life of the Calea Patient Services team...

  • An average of 200 orders placed covering 1500 products
  • 61 regimen changes processed
  • 400 inbound and outbound phone calls to patients handled
  • Average call waiting time of 20 seconds
Patient services again

Did you know?

The Calea Patient Services team are measured on their order accuracy, which stands at 99.98% (June 2024)